This spring I was a patient at your office. I was greeted with friendly and helpful people throughout my visit. You were caring and concerned, taking time to speak with me.
This type of care is often rare but always appreciated. Please know that your kindness and compassion mean very much to your patients.
Thank you, Ian H.
Joe and I want to express to you how wonderful you and your staff were to us on our appointment day. My husband has been through a lot and he was not looking forward to having this myelogram.
He experienced no pain and was treated with great care. We also told Dr. Castellvi how wonderful your place is.
Sincerely, Joe and Sandra S.
I just wanted to thank you for taking such good care of me during my breast MRI last week. Your concern and special attention really helped me get through it. We need more medical people in this world like you!
Thank you again! Sue H.
I’ve never had a radiologist come out and talk to me right after any kind of test! Then, you spoke to Dean & I not once, not twice, but 3 times!!! There should be more people like you!
I feel so much better now that you’ve reassured me that everything is fine. You are one of a kind!
Thank you for all the extra kindness!
My visit to your office was the best MRI office visit experience I have ever had. I truly believe that professional customer service and general human kindness are, most unfortunately, a lost commodity in our society.
I wanted to let you know of my personal experience in your office. Thank you again.
Sincerely, Tracy W.
I just wanted to let you know what a wonderful experience my wife, Diana and I had at Bayview Radiology. It was like a mini-hotel stay with all the amenities. Dr. Cousin, our radiologist, and his assistant were two of the most professional individuals I have ever had the pleasure of dealing with.
From the time we arrived until the time we left, I felt totally relaxed and comfortable. I must say that what I had expected to be an unpleasant experience by virtue of what I had to have performed turned out to be quite the opposite.
I attribute this solely to a facility and staff who truly do believe that patients come first. It shows in everything they say and do. Now we wouldn’t go anywhere else!
Again, thank you Richard and Diana A.
I want to take this opportunity to congratulate you. You have managed to accomplish an almost unheard of feat in these times and in particular the medical profession where because of insurance, governmental influence and other untenable factors, we, the public, have been relegated to “just being another number”.
And in defense of that the public has built a wall of total distrust. I believe that Bayview is an absolutely unique facility. Not only for the services it renders, but for what is apparently your mission.
Needless tests are never appreciated and almost always identified at some poi nt. I was very impressed when you stated at my first visit to your facility, that you did not want to perform any procedures that were not absolutely necessary.
Most unusual. I thank you for daring to be different. It is never easy but it is always rewarding and distinctive.
I wish to take this opportunity to let you know how appreciative that I am to you with regard to the care and concerns as well as your unconditional support that you very generously afforded me during this difficult time.
Thank you, again, for your care and concern. I am humbled by it, and I please know that you are a very special person who gives from his heart unconditionally. Many blessings to you and yours,
With kindest regards, Susan C.
BayView Radiology Reviews From Health Professionals
Dear Dr. Cousin,
I just wanted to tell you what a wonderful experience I had at your facility recently. On May 14th I was there for an ultrasound of the left leg. From the time I arrived I was immediately greeted by Amanda Martinez she quickly and effectively took all my information down and processed the necessary paperwork all with a smile.
Your ultrasound tech was very nice and professional. You personally taking the time to speak to me just topped of the entire experience.
As you know customer service and patient retention has-always been one of my important projects when I was with JSA Medical Group (Cruz-Fana-Souchet MID) your staff is doing a great job.
You can be assured that I will recommend your facility to my colleagues and patients.
Rolando A. Reyes RN, EMT-P
Dear Dr. Cousin, Thank you so much for so promptly performing the MRI’s on my patients. You have always been so gracious in accommodating our needs and I greatly appreciate your personal assistance, with my patients. Thanks again.
Karla M. Ledoux-Coton, D.O.
Dear Bayview Radiology – Dr. Cousin and Staff,
Thank you for providing exceptional service from start to finish. I will be sure to tell my 3 to 4 thousand friends at the VA Medical Center, staff and patients seeking an excellent and professional Radiology Center. See you next year hopefully not sooner.
Angela J. W
Veterans Health Administration
I needed a simple chest x-ray, and was referred to Bayview Radiology by my doctor. I called and was able to get an appointment the same day. The staff member I spoke with on the phone was very gracious and friendly. From that exchange alone, I had a good impression about this place. As asked, I arrived fifteen minutes before my appointment, I was checked in quickly and was asked to take a seat in the waiting room which was very clean. When it came time for the actual chest x-ray, I was in and out of there in minutes. The technician I had was friendly and efficient, and I was done before I knew it. Overall, I’ve been nothing but impressed with my experience at Bayview Radiology.
Thank you to Dr. Cousin and his wonderful staff,
Message: We all dread a morning or afternoon spent at a Doctor’s Office. However, Bayview Radiology seems to have a different process and procedure intact to be as efficient as possible. Dr. Cousin and his staff were friendly and made having this process much more comfortable. I appreciated the compassion and care as an individual patient, not just another case number. The staff at Bayview were patient and also completely understanding of my pain and concern. If you must undergo a series of radiology-based diagnostic test (i.e.,
CT, MRI, Mammogram, etc.) I would strongly recommend Dr. Cousin of Bayview Radiology.
Thank you Dr. Cousin,
Dear Dr. Cousin,
I want to express my overwhelming enthusiasm for Bayview Radiology’s 3D CAT scan representations. The amount of information that is gleaned from these three dimensional color pictures is astonishing and certainly enables me to fully comprehend the existing bone pathology.
The additional information obtained by this technology is clearly invaluable in assisting me with surgical planning.
I would encourage you to make these images routinely available. I have no doubt that other physicians will be truly impressed by this remarkable technology. Thank you again.
Sincerely yours, John M. Rayhack, M.D.